Shipping

Mainland UK:

£2.95 for orders under £30.

Free postage for orders over £30 with this discount code at checkout: TOM&POM

Dispatched within 3-5 working days via Royal Mail, second class post.

 

International Delivery:

Europe - £7.45

World - £10.95

 

Send as a Gift:

Your gift can be delivered directly to the recipient with a message from Tom and Pom. Select ‘Send as Gift’ at checkout and enter the child’s name in Shipping at the Checkout.

You will then have the option to enter the recipients address in the ‘Delivery Address’ field.

We will do the rest for you... hassle free!!

 

Independent  and State school orders

Delivery time scale as quoted by separate arrangement.

 

Returns Policy

We aim to ensure that the products we supply are of the highest possible quality. However if for any reason, you are not entirely satisfied with our product, we are happy to accept returns within 14 days of receipt and we will give you a full refund for the purchase costs.

We request that returned products are sent back in perfect condition and in original, undamaged packaging.

A refund or exchange will not be issued for items which fail to meet these standards.

Upon receipt of the goods we will issue a full refund of the amount paid using the same method originally used by you to pay for your purchase.

Please note that original and return postage is non-refundable.

Please contact us by email at orders@readysteadyschool.org before returning any goods, and state your full name, delivery address and order number. Upon receipt, we will contact you to arrange a refund and to organise the return.

Personalised Items

Orders for personalised items cannot be cancelled or amended - unless you phone us within an hour after placing your order.  Personalised items cannot be returned or exchanged unless faulty.

Cancellations

Should you wish to cancel your order please email us as at orders@readysteadyschool.org within an hour after placing your order. If the order has already been dispatched, you should follow the procedure above. Postage and shipping costs are non-refundable.

 

Damaged Or Defective Goods

Should you encounter any quality defects with your item(s) after receiving them please email us within 3 days of receipt to arrange a return at order@readysteadyschool.org including your name and order number and let us know what the issue is. It is helpful if you include photos and we will do our best to efficiently rectify the situation. At this point we will offer you a refund or exchange

 

Exchange

In the event of an exchange, the customer will incur any delivery costs for returning items to be exchanged. All exchanges are subject to a return delivery charge as per our delivery charges.

 

Returns Address And Procedure

Once you have contacted us by email and we have agreed the return, please send your returned items quoting your full name, address and order number to the following address:

 

Ready Steady School - Returns

Tinkersley House

Tinkersley

Rowsley

Derbyshire

DE4 2NJ

 

Please return with proof of purchase as we cannot be held responsible for items that go missing in the post. In the unfortunate event that the parcel is lost and we do not receive the returned item we will be unable to offer any refund or exchange.